Humboldt State University
Official Off-Campus Housing Website
Frequently Asked Questions (FAQ)

Listing a Property

I am a first time user. How do I list my property?
How much does it cost to list my property?
Can I preview my listing before I have to pay for it?
How to I make changes or updates to my property listing?
How can I change free information on the Complete List?
How do I add photos to my listing?
How can I maximize my property listing?
How can I tell if my property is active or not?
How do I activate/renew my listing?
How do I pay for my listing?
What if I have multiple properties?
How can I pay for and activate multiple properties?
How long can I list my property for?
What if I want to stop my listing from running?
How does my property get advertised?

User Account/Login Questions

I created an account, how do I login?
I forgot my login/password, how can I retrieve it?
How do I delete my account?
How is my user information stored?

I am a first time user, how do I list my property?

There are only a few steps to listing your property. First, you need to create a user account. You can do this by clicking on List my Property, located on the homepage. Once you fill out the information needed on this page and click "Create Your Account," your account will be created. This gives you access to a management console where you can add or edit properties. Your next step is to input your property information. Select your property type and fill in your property's information. At this point, you will have an option to preview your property. After all your property information is inputted, you will be asked for your billing information. Once payment is complete, your property will be active and viewable on our website. Congratulations: you're done!

How much does it cost to list my property?

Please take a few moments to create an account and input your property information. You then will be given the current price list. Subscriptions range from $9.95 to $21.95 per month.

Can I preview my listing before I have to pay for it?

Yes, you can! This is one of the best features in our management console. You simply need to create an account by clicking on List my Property and fill in the needed information. The next step is to create your property listing and then preview it.

How do I make changes or updates to my property?

It takes seconds to make changes or updates to your property. Simply click on the "Member Login" link on the side bar and fill in your login information. Once logged in to your account, you will be brought to the management console page. Locate the listing you would like to change and click on "Edit." You can now edit every aspect of your listing from the photo to the rental rate.

How can I change free information on the Complete List?

Please contact us and make sure to include all the information we need to update or add. You can also email us new properties to add if they aren't listed for any reason.

How do I add photos to my listing?

You will be prompted while inputting your property's information. You can add or remove photos at any time by editing your property from the member's console. You can upload up to 5 different images.

How can I maximize my property listing?

There are several things you can do to make sure that you get the results you want from your listing. The first is to sign up for a fairly long length of time. This seems obvious, but many owners tend to skimp on their listing length. If a tenant likes your property, they may not need to move right away or they may tell a friend about your complex. When those prospective tenants come back to the site, you'd better hope you didn't stop your property's listing. The longer you list your property, the better the results.

How can I tell if my property is active or not?

You can find all of the information you need in your member console. Once you log into your console, you can view the status of your properties and their renewal date. If your property is inactive, it means your property is no longer showing on our website. For more information about activating your property, read about Activating Your Listing.

Secondly, you need to have a photo. Whether you take your own photo, or you have us professionally take photos of your complex, there needs to be a photograph of your listing. A picture is worth a thousand words and it is in your best interest to have as many as you can. Other things like online applications, office hours and detailed amenities have been proven to improve listing success.

How do I activate/renew my listing?

In order for your properties to be visible and searchable to visitors, they must be activated. Make sure your property is active. You can activate your property by logging into your account, clicking on the "View Properties" link, choosing the property you want to activate, and clicking on "Activate Listing." You will then be taken to a payment page and asked for credit card information. This information will be stored securely for future renewals. Repeat this process for your properties as desired.

How do I pay for my listing?

If you make payments via credit card, your card will be automatically charged on your renewal date. We also accept payment via check. If you would like to pay by check, please contact us and we can set this up for you.

What if I have multiple properties?

If you have a large number of properties and would like to bill all your properties in a lumped group, please contact us and we can assist you. For $299.95 a month, you can post an unlimited number of properties on our site.

How can I pay for or activate multiple properties?

For accounting purposes, our billing system is designed to provide each user with the most functional features. Because most properties have their own income and expense ledgers, we bill each property individually. When you add a new property, your last billing information will automatically populate in the appropriate fields. If you wish to use another credit card, you can do so by simply changing the information at this time. You are also provided individual receipts for each transaction.

If you have a large number of properties and would like to bill all your properties in a lumped group, please contact us and we can assist you.

How long can I list my property for?

You can list your property for as long as you would like. All properties are listed on a monthly subscription and you can cancel at any time.

What if I want to stop my listing from running?

Simply log in to your console and "Pause" your listing. Your property will not be renewed at your next renewal date and your card will no longer be charged each month.

How does my property get advertised?

Your property is advertised on our website and network of affiliate websites. Your property will be listed on the most advertised and promoted rental listing service in the area. With advertisement on campus and in student publications, students will find their new place through our site. Advertisements range from radio advertisements to community sponsored events. Last but not least, thousands of prospective renters come to our site monthly to view our complete list of rentals from local newspaper ads, campus bulletin board, and billboards. We are local and the area's source for rental property promotion.

I created an account. How do I login?

Simply click on the "Member Login" button in the upper right hand corner or the "Member Login" link on the side bar and fill in your login information. Click on the "Login" button and you will be signed in and brought to the management console page. You are now logged in! You can also log out by clicking the log out button when in the console (found in the upper right corner) or by closing your browser.

I forgot my login/password. How can I retrieve it?

Just click on "Forgot your Password?" under the password field on the members login page. This will reset your password and a new one will be emailed to you. Click here to reset your password.

How do I delete my account?

If you do not want to use our services any longer, you can log in and pause your listings. Your will no longer be billed, and your properties will no longer appear on our website. You can log in anytime and add or activate your listings. However, if you wish to no longer use our services and have no need for them in the future, you can log into your account and choose "Delete Account."

How is my user information stored?

All user information is stored with the highest security. Passwords are stored in a secure database and encrypted with security. We, as creators of the database, cannot view your password even if we needed to. All credit card and personal information is also stored in a secured database, safe from hackers and theft. Your information is extra safe on our website.

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This website is not owned or operated by Humboldt State University. This site is managed by UniversityRentalListing.com in affilation with Humboldt State University.

Humboldt State University will not be liable for any special or consequential damages which may result from the use of, or the inability to use, the materials in this service. The University does not inspect, recommend, or guarantee off-campus housing advertised with this service. Complaints regarding unethical or inappropriate business practices or incidents of discrimination based on race, ethnicity, religion, national origin, sex, sexual orientation, age, marital status, disability, disabled veteran, Vietnam era veteran and medical condition by any landlord, property manager or property owner should be reported to the University Housing and Dining Office, Humboldt State University, Arcata, CA 95521, or call (707) 826-5312.